Collaborative processes® believes
that trust, or at least an requisite level of trust, is needed for
collaboration. This means
- Trust among the parties/stakeholders.
- Trust in the process.
- Trust in the context into which the
outcome is placed.
Most discussions about trust building
recognize that trust must be build slowly, often with exercises that can
demonstrate how the parties work together - and if successful contribute
to trust building.
Some of the following may be considered in
building trust in collaborative processes:
Although trust may (and likely should) be
discussed directly, it may be that action must be combined with dialogue
on trust.
In many cases, starting with easier and
procedural activities helps slowly build trust.
- Recognize that trust is easily eroded.
- Trust building requires patience.
- Work to avoid having one or two isolated
incidents destroy what trust has been built; prepare for some set
backs by acknowledging that they may and perhaps will occur.
- Use monitoring and methods of ensuring
compliance rather than having the entire process or agreement build on
trust.
- Establish procedures and ground rules
that support trust and avoid the negative behaviors that erode or
destroy trust.
- Base judgments about trust on reliable
external principles rather than stereotyping or ideosyncratic views.
- Inclusion builds trust.
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